Debbie

If you card payments or savings deposit is tracking but you only got a x1 multiplier when you should have gotten more here's what to do:

Confirm you made the payment TO your current Debbie Partner bank account (check the Powered By banner on your home screen to see who your partner is). These are the only banks that qualify for a multiplier.

Go to your points history page (tap on the points tile on your home screen or the rewards icon in the bottom navigation) and tap on the transaction. Screenshot this detailed page and send it to our support team to investigate further.

1. Confirm you made the payment TO your current Debbie Partner bank account (check the Powered By banner on your home screen to see who your partner is). These are the only banks that qualify for a multiplier. 
2. Go to your points history page (tap on the points tile on your home screen or the rewards icon in the bottom navigation) and tap on the transaction. Screenshot this detailed page and send it to our support team to investigate further.

Should have gotten more points? Here is how to check!

My multiplier is wrong

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