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I can't login to my account

Forgot your login or getting an error screen, here are the solutions!

Written by Jessika Raisor

To log into Debbie, you will need a traditional carrier phone number (we do not accept VOIP numbers).

To log back into your account:

  1. Open the Debbie app.

  2. On the opening screen, enter the phone number associated with your account.

  3. Tap the “Let’s do this” button.

  4. You will get a one-time passcode (OTP) sent via text to your number. Enter it to regain access to Debbie.

I got a denied screen or account set-up failed error

We will need to check on your account, fill out this form if you got an error screen.

I got a new phone number

To update your login, you will need to know the current phone number used to log into the account and have a current ID. You don’t need access to the number itself. Email [email protected] to update your login.

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