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My goals aren't updating correctly

When your goals aren't tracking correctly here's what you can do.

Written by Jessika Raisor

Account balances can take up to 72 hours to update and track in the app.

Your card payoff goal only tracks credit card transactions, other account or debt types are not currently supported

If it's been over 72 hours and your transaction still hasn't tracked toward your goal here is what to check:

Linked to the Goal

Check that the account you want to count toward a goal is properly linked to the goal.

  1. Tap on Goals

  2. Tap on the goal you want to check

  3. Tap on Accounts

  4. If you see the account on the list, check the account connection

  5. If you don't see the account on the list, tap on manage accounts and select it from the list.

Account Connection

Check the last updated date of the account

  1. Tap on Profile

  2. Tap on My Accounts

  3. Tap on Linked Accounts

  4. Look at the "last updated" date under each account

    1. If the date is not today's date you will need to disconnect your account

  5. Look to see if there is a red "disconnected" icon

If the the last updated date is older than 24 hours or the account is disconnected, disconnect and reconnect the account to refresh the connection.

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