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My goals aren't updating correctly

When your card payoff goal or savings goals aren't tracking correctly here's what you can do.

Written by Jessika Raisor

Account balances can take up to 72 hours to update and track in the app.

Your card payoff goal only tracks credit card transactions, other account or debt types are not currently supported

If it's been over 72 hours and your transaction still hasn't hit the app, take a look to see if any account is disconnected, it may affect the tracking of all your linked accounts.

How to Check

  1. Tap on Profile

  2. Tap on My Accounts

  3. Tap on Linked Accounts

  4. Look at the "last updated" date under each account

    1. If the date is not today's date you will need to disconnect your account

  5. Look to see if there is a red "disconnected" icon

If the the last updated date is older than 24 hours or the account is disconnected, follow the link below to update the connection!

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