# Debbie Help Center

> Debbie Help Center

## Rewards

- [I funded my account but the app says I haven't](https://support.joindebbie.com/en/articles/11419080-i-funded-my-account-but-the-app-says-i-haven-t.md): If you have a positive balance in your linked partner account but the app is not recognizing it for redemption
- [What does fund your partner account mean?](https://support.joindebbie.com/en/articles/11419083-what-does-fund-your-partner-account-mean.md): How do you check this requirement off for your cash out checklist?
- [How does Debbie handle tax reporting for rewards?](https://support.joindebbie.com/en/articles/11419084-how-does-debbie-handle-tax-reporting-for-rewards.md)
- [Why did I get an error when trying to redeem?](https://support.joindebbie.com/en/articles/12872228-why-did-i-get-an-error-when-trying-to-redeem.md): When you saw the "Oops Something Went Wrong: message and how to fix it
- [How can I resolve failed redemptions and ensure successful payouts?](https://support.joindebbie.com/en/articles/12919788-how-can-i-resolve-failed-redemptions-and-ensure-successful-payouts.md): If your rewards have been returned to your Debbie account, here is how to resolve the most common issues.
- [When will my rewards deposit?](https://support.joindebbie.com/en/articles/12988366-when-will-my-rewards-deposit.md): How to check on the timeline for your rewards redemptions
- [I got asked to verify myself](https://support.joindebbie.com/en/articles/13455194-i-got-asked-to-verify-myself.md): If you redeem your rewards, you may need to complete additional verification to get your deposit. These alerts are sent to your email.
- [What transactions earn points?](https://support.joindebbie.com/en/articles/13552434-what-transactions-earn-points.md): Not everything you use your card for earns you points
- [How do I redeem points for cash?](https://support.joindebbie.com/en/articles/13552447-how-do-i-redeem-points-for-cash.md): Step by step instructions to get your Debbie Rewards from the app and into your bank
- [What is the value of points?](https://support.joindebbie.com/en/articles/13552359-what-is-the-value-of-points.md): How do you translate your Debbie points into dollars?
- [Do points expire?](https://support.joindebbie.com/en/articles/14301410-do-points-expire.md): How long can you keep your reward balance?
- [Can I redeem my rewards to my regular bank account?](https://support.joindebbie.com/en/articles/15394364-can-i-redeem-my-rewards-to-my-regular-bank-account.md): How our redemption works and how to get access to our rewards program

## Partner Institutions

- [Why do I have to join a specific bank?](https://support.joindebbie.com/en/articles/11419052-why-do-i-have-to-join-a-specific-bank.md): Understand how the Debbie platform works through our partnership program.
- [I was denied a bank account with my partner match](https://support.joindebbie.com/en/articles/11419053-i-was-denied-a-bank-account-with-my-partner-match.md): We do our best to match you to the perfect FI partner, if you're denied here are your next steps.
- [I can only open a brokerage account](https://support.joindebbie.com/en/articles/11419065-i-can-only-open-a-brokerage-account.md): What to do if you are only approved for a brokerage bank account.
- [Is a Debbie Partner account required to use all features of Debbie?](https://support.joindebbie.com/en/articles/13343039-is-a-debbie-partner-account-required-to-use-all-features-of-debbie.md): How can you unlock reward redemption in the app?

## Linked Accounts

- [How do I link an account?](https://support.joindebbie.com/en/articles/11419060-how-do-i-link-an-account.md): Link credit, savings, and checking accounts to track your spending and unlock streaks.
- [My accounts keep disconnecting](https://support.joindebbie.com/en/articles/11419061-my-accounts-keep-disconnecting.md): How to resolve disconnection and sync issues
- [My financial institution is not listed on Plaid](https://support.joindebbie.com/en/articles/11419062-my-financial-institution-is-not-listed-on-plaid.md): Steps to take if you can't find your bank through the app.
- [My transactions aren't syncing correctly](https://support.joindebbie.com/en/articles/11419063-my-transactions-aren-t-syncing-correctly.md): When your credit or savings accounts aren't showing transactions or counting toward your streaks.
- [How do I disconnect an account?](https://support.joindebbie.com/en/articles/11419066-how-do-i-disconnect-an-account.md): How to remove an account from the linked accounts sections to stop tracking transactions.
- [How to refresh your account balance](https://support.joindebbie.com/en/articles/12053386-how-to-refresh-your-account-balance.md): Steps to unlink and reconnect an account to refresh your transaction tracking
- [My transactions aren't showing up](https://support.joindebbie.com/en/articles/11419095-my-transactions-aren-t-showing-up.md)
- [I got an error linking a bank account](https://support.joindebbie.com/en/articles/13455223-i-got-an-error-linking-a-bank-account.md): We use the platform Plaid for secure connections but this can lead to error outside of the Debbie app.
- [Why does it say my account is pending verification?](https://support.joindebbie.com/en/articles/15450191-why-does-it-say-my-account-is-pending-verification.md): You may have a blue pop-up saying your partner account is pending verification, here is what that means
- [How to link another account from a bank already linked to Debbie](https://support.joindebbie.com/en/articles/15450579-how-to-link-another-account-from-a-bank-already-linked-to-debbie.md): If you open a new credit card, savings, or other account type to an institution you already linked to Debbie- here is how to add that new account.

## Debbie Account

- [How do I change my phone number/login?](https://support.joindebbie.com/en/articles/11419069-how-do-i-change-my-phone-number-login.md): Submit a phone number change/login update here!
- [How do I change my email address?](https://support.joindebbie.com/en/articles/11419070-how-do-i-change-my-email-address.md): How to update your email address to receive newsletters and other updates!
- [I don't have access to the app](https://support.joindebbie.com/en/articles/11419073-i-don-t-have-access-to-the-app.md): If you get an error message when you open the app or attempt to login.
- [How do I delete my Debbie account?](https://support.joindebbie.com/en/articles/11419077-how-do-i-delete-my-debbie-account.md): How to completely remove your personal information from Debbie
- [How to change my address?](https://support.joindebbie.com/en/articles/11534802-how-to-change-my-address.md): How to update your home address in the app
- [I lost access to my account](https://support.joindebbie.com/en/articles/12691635-i-lost-access-to-my-account.md): How to change your login to the app if you lost your original phone number
- [I can't login to my account](https://support.joindebbie.com/en/articles/13455173-i-can-t-login-to-my-account.md): Forgot your login or getting an error screen, here are the solutions!
- [Can I change my name in the app?](https://support.joindebbie.com/en/articles/15825364-can-i-change-my-name-in-the-app.md): Had a name change, here is when and how to update your name.

## Referrals

- [How to refer a friend](https://support.joindebbie.com/en/articles/13006117-how-to-refer-a-friend.md): Anyone with an active Debbie account in good standing can participate in the referral program.
- [What partner bank accounts are eligible for referral bonuses?](https://support.joindebbie.com/en/articles/13006126-what-partner-bank-accounts-are-eligible-for-referral-bonuses.md): To complete a referral, the new user must open and connect the specific partner bank account they are matched with inside Debbie.
- [When will a referral NOT pay out?](https://support.joindebbie.com/en/articles/13006136-when-will-a-referral-not-pay-out.md): A referral may not qualify for a bonus if any of the following occur
- [How do I know my referral signed up?](https://support.joindebbie.com/en/articles/13006173-how-do-i-know-my-referral-signed-up.md): Shared your link and not sure what to do next? Here is how you identify your referrals
- [How our referral program works](https://support.joindebbie.com/en/articles/13195126-how-our-referral-program-works.md): A quick breakdown on the steps to take to get an eligible referral
- [How many points do I get for a referral?](https://support.joindebbie.com/en/articles/15706040-how-many-points-do-i-get-for-a-referral.md): You can earn up to 10k points per person you refer to Debbie

## Pathways

- [When do I unlock the next pathway?](https://support.joindebbie.com/en/articles/11419085-when-do-i-unlock-the-next-pathway.md)
- [Can you retake a pathway unit?](https://support.joindebbie.com/en/articles/11419087-can-you-retake-a-pathway-unit.md): Can you re-do or re-read a learning module or unit in the app
- [Can I lose points for getting questions wrong?](https://support.joindebbie.com/en/articles/11419088-can-i-lose-points-for-getting-questions-wrong.md)
- [Who writes the Pathway content?](https://support.joindebbie.com/en/articles/11419089-who-writes-the-pathway-content.md): The background behind our educational resources!

## Goals

- [My goals aren't updating correctly](https://support.joindebbie.com/en/articles/11419093-my-goals-aren-t-updating-correctly.md): When your card payoff goal or savings goals aren't tracking correctly here's what you can do.
- [My goal is way too high/too low](https://support.joindebbie.com/en/articles/11419094-my-goal-is-way-too-high-too-low.md): You can update your payment, and savings goals— here's how!
- [How do you earn points with goals?](https://support.joindebbie.com/en/articles/12055372-how-do-you-earn-points-with-goals.md): How to make progress in the app, meet your goals, and earn your rewards!
- [What are Quick Wins?](https://support.joindebbie.com/en/articles/14485170-what-are-quick-wins.md): All about the time-based pop-ups you may see on your home screen.
- [When will I get my quick win award?](https://support.joindebbie.com/en/articles/14485194-when-will-i-get-my-quick-win-award.md): How long does it take for the points to land in your account after you complete a time-based promotion.

## Known Bugs & Outages

- [Current Outages](https://support.joindebbie.com/en/articles/11961090-current-outages.md): Bugs our team is aware of and are currently being fixed.
- [Will my progress and rewards be affected during an app outage?](https://support.joindebbie.com/en/articles/12988312-will-my-progress-and-rewards-be-affected-during-an-app-outage.md): If your information appears missing or the app is down, your progress is safe!
- [All my information disappeared when I logged in!](https://support.joindebbie.com/en/articles/12059925-all-my-information-disappeared-when-i-logged-in.md): How to resolve the bug when your app loads and your progress is lost

## Terms and Conditions

- [Referral Program Terms & Conditions](https://support.joindebbie.com/en/articles/13006164-referral-program-terms-conditions.md): The official rules for our referral program.
- [Rewards Terms & Conditions](https://support.joindebbie.com/en/articles/15082960-rewards-terms-conditions.md)
- [Terms of Service](https://support.joindebbie.com/en/articles/15082982-terms-of-service.md)
- [User Code of Conduct](https://support.joindebbie.com/en/articles/13910238-user-code-of-conduct.md): Our support team is human too!

## About Debbie

- [Is Debbie Free?](https://support.joindebbie.com/en/articles/15394345-is-debbie-free.md): Debbie is powered by financial institutions
- [How to contact support](https://support.joindebbie.com/en/articles/12590121-how-to-contact-support.md): How to get in touch with the Debbie support team when you have a question
- [What is Money Moves?](https://support.joindebbie.com/en/articles/16021505-what-is-money-moves.md): It's our way of providing more opportunities to you!